To enhance your experience on our website, some of our web pages use “cookies”. Cookies are small text files that we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personal information unless you choose to provide this information to us by, for example, registering on our website or purchasing events tickets or products. Once you choose to provide a web page with personal information, this information may be linked to the data stored in the cookie. A cookie is like an identification card. It is unique to your computer and can only be read by the server that gave it to you.
Cookies save you time as they help us to remember who you are. Cookies help us to be more efficient. We can learn about what content is important to you and what is not. We can revise or remove web pages that are not of interest and focus our energies on content you want.
If you want to control which cookies you accept. You can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website’s server. Most browsers automatically accept cookies. You can set your browser option so that you will not receive cookies and you can also delete existing cookies from your browser. You may find that some parts of the site will not function properly if you have refused cookies.
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Please read this policy carefully to understand how we collect, use and store your personal data.
St Catherine’s Hospice (Lancashire) Ltd is a charitable company registered in England and Wales with registered company number 01602467 and registered charity number 512186.
At St Catherine’s we take your privacy very seriously and are committed to protecting your personal information.
This privacy statement explains how we, St Catherine’s (Lancashire) Ltd, and our affiliated trading company St Catherine’s Trading, our lottery company St Catherine’s Promotions and The Mill (St Catherine’s Social Enterprise) may collect and use the information you give us. Herein referred to as St Catherine’s.
If you have any questions regarding our privacy statement, please write to:
The Information Governance Officer
St. Catherine’s Hospice
Lostock Lane, Lostock Hall
Or call on: 01772 629171.
This statement includes:
How we collect information
We may collect information about you whenever you interact with us, for example when you:
We may also receive information about you from third parties – but only if you’ve given them permission to share your information.
Where we collect information from
St Catherine’s Hospice may collect information in the following ways:
You may provide your details to us when you request specific information or when make a donation or campaign for us or participate in one of our events. We may work with a professional fundraising agency which will collect this information on our behalf, but we are still responsible for your data.
Your information may be shared with us when you use other fundraising sites, and provide your consent to be contacted by St Catherine’s. For example, if you are fundraising for us via Just Giving or Virgin Money. These organisations will have their own privacy policies so please do ensure you understand this when providing your data.
You may have provided your details to another organisation that works with St Catherine’s. For example, in order to sign up to the lottery or to purchase tickets for an event. However, when working with other organisations, we work to ensure it’s completely clear to you that your information will be shared with St. Catherine’s.
You might give us permission to access information from messaging services like Facebook and Twitter. This will depend on your settings or the privacy policies for the particular social media site.
What categories of personal information we collect
The type and quantity of information we collect and how we use it depends on why you are providing it.
If you support us, for example by making a donation, volunteering, registering to fundraise, signing up for an event or campaigning for us, we may collect where relevant:
How we will use your personal information
We will use your personal information in a number of ways, including for the following:
If you have previously opted-in to receiving communications from us but would now like to opt-out, please write to St Catherine’s Hospice, Lostock Lane, Lostock Hall, Preston, PR55XU or call us on 01772 629171. If you would like to update us on how you receive information from us, please click here to let us know your preferences.
While we do not actively collect information from children (under-16s), we appreciate that our supporters are of all ages. Where appropriate, we will always ask for consent from a parent or guardian to collect information about children. All St Catherine’s events will have clear rules on whether or not children can take part and the collection of data will be managed in accordance with each individual event, with appropriate safeguards in place.
How do we keep your data safe and who has access to it?
We place great importance on the security of your personal information and will always try to take appropriate precautions to protect it.
We ensure that there are appropriate technical controls in place to protect your personal details. For example, we use encryption technology on our websites and carry out regular security reviews on our network.
We always ensure only authorised personnel have access to your information i.e. St Catherine’s staff, volunteers or contractors and that they are appropriately trained to manage your data.
Despite all of our precautions however, no data transmission over the internet can be guaranteed to be 100% secure. So, while we strive to protect your personal information, we cannot guarantee the security of any information you disclose to us online, and you must understand that you do so at your own risk. However, any payment card details (such as credit or debit cards) we receive through our website are passed securely to our payment processing providers who meet the required Payment Card Industry (PCI) Security Standards.
Who we share your personal data with
We do use external organisations that collect and/or process personal data on our behalf. Before working with these companies we perform rigorous checks to ensure they meet all relevant regulations and legislation. We always implement a contract with our suppliers, which impose robust data protection requirements, including the provisions of this policy, and seek to provide maximum protection to your personal details.
Financial or technical considerations may occasionally lead us to use the services of a supplier based outside the European Economic Area (EEA), which in turn might lead to your personal information being transferred, processed and stored outside the EEA. If these suppliers are based in countries that European Union authorities do not consider provide adequate levels of protection for personal data, we take steps to provide suitable safeguards to protect your personal information, such as entering into the European Commission approved standard contractual clauses.
We may legally be required to disclose your details if required to by the police or for regulatory reasons. We will only ever share your data in other circumstances if we have your consent to do so.
How we keep your information up-to-date
Where possible, we try to keep your records up to date; for example, using the Post Office’s National Change of Address database. However, we really appreciate it if you let us know if your contact details change.
How long we keep your information for
We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of any donations you have made for at least six years.
If you ask us to stop sending you marketing materials, we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.
Legacy income is vital to sustaining St Catherine’s work. We may keep data you provide to us indefinitely, both to administer legacy gifts and to communicate effectively with the families of people leaving us legacies. This also enables us to identify and analyse the source of legacy income we receive.
Where you contribute material to us, e.g. through user generated content or in response to a particular campaign, we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted, unless otherwise stated at the point of collection.
Our legal basis for processing your information
Although in many cases we will seek consent to process your personal data, in some instances we may process your information without consent when we are legally allowed to do so. This will only be where it is in our legitimate interests to do so and where we are confident that such processing is not likely to prejudice your legitimate interests or rights and freedoms.
Where we are processing your personal data on the basis of consent that you have given us, you are entitled to withdraw that consent at any time such that we can no longer rely on it as a basis for continuing to process your personal information.
You retain control of how we use your data and you have the right to ask us to stop processing your personal information, which we will do. In some circumstances we may legally be required to retain your personal information for audit purposes. However, this will be discussed with you depending on your requirements. Please call us on 01772 629171 if you have any concerns.
You also have the right to request a copy of the information we hold about you. If you want to access your information, please contact: St. Catherine’s Hospice, Lostock Lane, Lostock Hall, Preston, PR5 5XU.
If you would like to raise a concern or make a complaint about how we process your personal data, or about any of the services provided by St. Catherine’s, we encourage you to speak to or write to the manager of the department concerned. For more information please click here.
Please do revisit this policy each time you consider giving your personal information to St. Catherine’s Hospice.
The Fundraising Preference Service
The Fundraising Preference Service (FPS) is a website-based service that can help members of the public control the communications they receive from charities.
By entering your details on the Fundraising Preference Service website, or by calling the helpline on 0300 3033 517, you can choose to stop email, telephone calls, addressed post and/or text messages directed to you personally from a selected charity or charities.
Changes to this Privacy Statement
This statement may change from time to time. If we make any significant changes to this policy, we will publicise these changes clearly on our website.
General Data Protection Regulation
Under the General Data Protection Regulation, which will become law in the UK on the 25th May 2018, you are also granted a number of additional rights. These include:
For more information on these rights please read the relevant guidance issued by the ICO here.
This Privacy Statement only relates to information that we obtain from you. If you visit a website operated by a third party through a link included on our website your information may be used differently by the operator of the linked website. You are advised to read their Privacy Statement.