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Updated May 23 2018.
St Catherine’s Hospice (Lancashire) Ltd is a charitable company registered in England and Wales with registered company number 01602467 and registered charity number 512186.
At St Catherine’s Hospice we believe in being open, honest and transparent with you, our patients, your families and carers, our supporters, our volunteers and our staff. We want you to feel comfortable about your decision to give us your personal information and how we use it.
We take your privacy very seriously and are committed to protecting your personal information.
This privacy statement explains how we, St Catherine’s (Lancashire) Ltd, and our affiliated trading company St Catherine’s Trading, , our lottery company St Catherine’s Promotions, and The Mill (St Catherine’s Social Enterprise) may collect and use the information you give us. Here in referred to as St Catherine’s.
If you have any questions regarding our Privacy Statement, please write to:
The Information Governance Officer
The contact details are St Catherine’s Hospice, Lostock Lane, Lostock Hall, Preston, PR5 5XU or call 01772 629171.
This statement includes:
We may collect information about you whenever you interact with us, for example when you:
We may also receive information about you from third parties or other healthcare providers— but only if you’ve given them permission to share your information
St. Catherine’s may collect information in the following ways:
You may provide your details to us when you request specific information, make a donation, campaign for us, participate in one of our events, when you visit one of our clinical services or apply for a job or to volunteer. We may work with a professional fundraising agency which will collect this information on our behalf, but we are still responsible for your data.
Your information may be shared with us when you use other fundraising sites, and provide your consent to be contacted by St Catherine’s. For example, if you are fundraising for us via Just Giving or Virgin Money. These organisations will have their own Privacy Statement, so please do ensure you understand this when providing your data.
You may have provided your details to another organisation that works with St Catherine’s. For example, in order to sign up to the lottery, to purchase tickets for an event or another healthcare professional. However, when working with other organisations, we work to ensure it’s completely clear to you that your information will be shared with St Catherine’s.
You might give us permission to access information from messaging services like Facebook and Twitter. This will depend on your settings or the privacy policies for the particular social media site.
The type and quantity of information we collect and how we use it depends on why you are providing it.
If you support us, for example by making a donation, volunteering, registering to fundraise, signing up for an event, campaigning for us or work for us, we may collect where relevant:
You may appear on still images or video footage using Closed Circuit Television (CCTV) that is used in some hospice sites for security purposes.
If you are a patient, we may collect additional information about family members or carers and it may be necessary to take still images for medical purposes.
We will use your personal information in a number of ways, including for the following:
If you have previously opted-in to receiving communications from us but would now like to opt-out, please write to St Catherine’s Hospice, Lostock Lane, Lostock Hall, Preston, PR55XU, email firstname.lastname@example.org or call us on 01772 629171. If you would like to update us on how you receive information from us, please click here to let us know your preferences.
While we do not actively collect information from children (under-16s), we appreciate that our supporters are of all ages. Where appropriate, we will always ask for consent from a parent or guardian to collect information about children. All St Catherine’s events will have clear rules on whether or not children can take part and the collection of data will be managed in accordance with each individual event, with appropriate safeguards in place.
We place great importance on the security of your personal information and will always try to take appropriate precautions to protect it.
We ensure that there are appropriate technical controls in place to protect your personal details. We use a variety of technical processes to prevent unauthorised access including firewalls, digital surveillance and encryption.
We always ensure only authorised personnel have access to your information i.e. St Catherine’s staff, volunteers or contractors, and that they are appropriately trained to manage your data.
Despite all of our precautions however, no data transmission over the internet can be guaranteed to be 100% secure. So, while we strive to protect your personal information, we cannot guarantee the security of any information you disclose to us online, and you must understand that you do so at your own risk.
Any sensitive information such as payment card details (i.e. credit or debit cards) we receive through our website are passed securely to our payment processing providers who meet the required Payment Card Industry (PCI) Security Standards. You can find out more information about PCI DSS here .
We may share patient data with other healthcare providers with the patient’s consent.
We may sometimes also be legally required to share it with local authorities and our regulator, the Care Quality Commission.
We may occasionally use the services of a supplier based outside the European Economic Area (EEA), which in turn might lead to your personal information being transferred, processed and stored outside the EEA
Where appropriate we will we perform rigorous checks and/or implement a contract to ensure they meet all relevant regulations and legislation.
We do not share supporter data with third parties.
Where possible, we try to keep your records up to date; for example, using the Post Office’s National Change of Address database. However, we really appreciate it if you let us know if your contact details change.
We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of any donations you have made for at least six years. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
If you ask us to stop sending you marketing materials, we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.
Legacy income is vital to sustaining St Catherine’s work. We may keep data you provide to us indefinitely, both to administer legacy gifts and to communicate effectively with the families of people leaving us legacies. This also enables us to identify and analyse the source of legacy income we receive.
Where you contribute to our news articles or provide photographs, audio or video material , we will keep the content for the three years that we obtain your consent to use it for. It will also be archived and may be used in retrospective material considerably further into the future. This is discussed with you or your next of kin when consent is provided. You can of course retract your consent by contacting the Communications team on 01772 629171.
Although in many cases we will seek consent to process your personal data, in some instances we may process your information without consent when we are legally allowed to do so. This will only be where it is in our legitimate interests to do so and where we are confident that such processing is not likely to prejudice your legitimate interests or rights and freedoms.
Where we rely on legitimate interests for example, where you have requested to receive services or products from us, we have a legitimate organisational interest to use your personal information to respond to you and there is no overriding prejudice to you by using your personal information for this purpose. However we will always provide you with the option to opt-out of hearing from us.
Where we are processing your personal data on the basis of consent that you have given us, you are entitled to withdraw that consent at any time such that we can no longer rely on it as a basis for continuing to process your personal information.
You retain control of how we use your data -it is always your decision as to whether you want to receive information about how we raise funds and the ways you can get involved. In some circumstances we may legally be required to retain your personal information for audit purposes however, this will be discussed with you depending on your requirements.
If you do not want us to use your personal information in these ways please call us on 01772 629171 or email email@example.com.
We may carry out targeted fundraising activity to ensure we are contacting you with the most appropriate communication, which is relevant and timely and will ultimately provide an improved experience for you. For example, by letting you know about fundraising events which are similar to other events you have participated in previously.
In order to do this, we may also use profiling techniques to analyse data which you have volunteered around your interest in St Catherine’s during the course of your relationship with the charity. This will help us tailor our communication so you hear about the areas of our work that are of most interest to you.
1. The right to access your personal information
You have the right to request a copy of the information we hold about you. If you want to access your information we will provide a copy of your personal information within 30 days of receiving the written request. A fee is not payable however an administrative charge may apply if the amount of effort exceeds that deemed reasonable.
The accuracy of your personal information is important to us. You can edit your personal information including your address and contact details at any time.
You have the right to request the deletion of your personal information which we will review on a case by case basis.
You have the right to ‘block’ or suppress processing of your personal data. However, we will continue to store your data but not further process it. We do this by retaining just enough of your personal information so we can ensure that the restriction is respected in the future.
5. The right to object
You have the right to object to your personal information being processed for marketing (including profiling) and for research purposes i.e. you have the right to opt out. Each time we send you a marketing communication we will inform you of how you can do this.
Should you wish to exercise these rights please address requests to: St. Catherine’s Hospice, Lostock Lane, Lostock Hall, Preston, PR5 5XU, email firstname.lastname@example.org or call 01772 629171.
Any changes you have requested may take 28 days before they take effect.
If we process your personal information for the exercise or defence of legal claims or we can demonstrate compelling grounds that override your rights and freedoms we may not be able to fulfil your request. However we will contact you to discuss further.
For more information on these rights please read the relevant guidance issued by the ICO here.
If you would like to raise a concern or make a complaint about how we process your personal data, or about any of the services provided by St Catherine’s, we encourage you to speak to or write to the manager of the team concerned. For more information please click here
The Fundraising Preference Service (FPS) is a website-based service that can help members of the public control the communications they receive from charities.
By entering your details on the Fundraising Preference Service website, or by calling the helpline on 0300 3033 517, you can choose to stop email, telephone calls, addressed post and/or text messages directed to you personally from a selected charity or charities.
This Privacy Statement only relates to information that we obtain from you. If you visit a website operated by a third party through a link included on our website your information may be used differently by the operator of the linked website. You are advised to read their Privacy Statement.
This statement may change from time to time. If we make any significant changes to this statement, we will publicise these changes clearly on our website.
Please do revisit this statement each time you consider giving your personal information to St Catherine’s.
All hospice policies are available to read on request.