LYMPHOEDEMA VOLUNTEER
RECEPTIONIST / ADMINISTRATOR
| Job description |
Department: Lymphoedema Clinic
Location: Woodside Clinic, St Catherine’s Hospice
Responsible to: Community Services Manager
| Job Summary |
A vital role in supporting our specialist Lymphoedema nurses at the Woodside Clinic in the grounds of St Catherine’s Hospice with admin and housekeeping tasks.
| Main Duties and responsibilities |
Duties include:
- Welcoming patients on arrival to clinic, updating staff and offering refreshments
- General admin duties including photocopying and filing
- Arranging transport for patients
- Sending appointment reminders to patients
- Taking telephone messages for nursing staff and medical secretaries
- Entering patient information onto patient records using electronic records system
- Maintaining an organised, clutter-free reception and waiting area
- Ensuring adequate stock levels of clinical supplies in clinical rooms
Confidentiality:
You should be aware of the confidential nature of the Hospice environment and/or your role. Any matters of a confidential nature, relating to patients, carers, relatives, staff or volunteers must not be divulged to any unauthorised person.
Data protection:
You should make yourself aware of the requirements of the Data Protection Act and follow local codes of practice to ensure appropriate action is taken to safeguard confidential information.
| Person specification |
Qualifications: Essential
- Educated to GCSE level including English language grade C or above (or equivalent)
Relevant experience: Essential
- Experience of working within an administrative environment
- Basic IT skills
Relevant experience: Desirable
- Experience of working within a clinical setting
- Experience of using electronic patient records system
Key Skills and Abilities:
- Excellent verbal communication and interpersonal skills on the telephone and in person with patients, colleagues, relatives and carers
- Effective written communication skills
- Active listening skills and ability to empathise with patients
- Attention to detail and organisational skills
Other:
- An understanding of and demonstratable commitment to Hospice values as framework for decisions, actions and behaviours
- Understanding and commitment to the aims of Equality, Diversity and Inclusion
- Appreciation of confidentiality
- Flexible and proactive working approach