CRM Manager

Are you a data-driven problem solver looking to make a meaningful mark?

At St Catherine’s Hospice, we’ve recently launched a refreshed brand to mark our 40^th anniversary —and we’re looking for a CRM Manager who’s excited to help bring it to life through targeted and meaningful supporter communications.

As CRM Manager, you’ll play a key role in developing how we connect with our community—using insight, automation, and personalisation to strengthen relationships and grow support. This is a great opportunity to take ownership of your area, contribute ideas, and help shape a data-led, supporter-focused approach as part of a passionate and collaborative team.

If you’re a data-driven communicator who wants to do purposeful work that makes a real difference—we’d love to hear from you.

About the Role

As CRM Manager, you will:

• Develop and implement a CRM strategy that enhances supporter engagement, stewardship, and lifetime value.
• Lead data-driven communications and marketing automation to boost relevance and timely engagement.
• Manage and optimise the CRM system to support segmentation, reporting, and evolving organisational needs.
• Collaborate across teams (Fundraising, Retail, Catering, Education, etc.) to align CRM activity with wider goals.
• Analyse data to inform strategy and champion data quality, integrity, and insight-led decision making.
• Stay informed on CRM best practices and recommend system improvements to support a single customer view.

What We’re Looking For

• Experience: Proven success managing CRM systems and marketing automation tools to create communications that stand out – with a strong grasp of supporter journeys, segmentation, and personalisation.
• Data-Driven Approach: Skilled at using data insights to improve communication performance, trigger automation, and deliver more relevant, timely content.
• Technical Knowledge: Confident working with CRM and email platforms (e.g. Salesforce, HubSpot, Mailchimp), with an understanding of GDPR and data protection in a marketing context.
• Project & People Skills: Excellent communicator and collaborator, able to manage projects, engage stakeholders, and work across teams to deliver shared goals.
• Values-Driven: Emotionally intelligent and compassionate, with a flexible, proactive approach and a genuine commitment to our hospice’s values and mission.

Why Join Us?

There’s never been a more exciting time to join St Catherine’s Hospice. Since 1985, we’ve provided expert, compassionate care to those who need it the most —and now we’re looking ahead to the future with a bold new brand and renewed ambition.

By joining our team, you’ll play a meaningful role in shaping that future. You’ll join a supportive, purpose-driven team with opportunities to grow professionally while making a tangible impact on our community.

What We Offer

• Competitive salary
• 36 days annual leave (inclusive of bank holidays) and an additional day off on your birthday or nearest working day
• Access to an employee assistance programme with a wealth of wellbeing resources
• Competitive pension scheme
• Life insurance
• Hybrid working opportunities
• On-site free parking
• A chance to use your skills for a cause that makes a difference every day
• Opportunity to work on meaningful, high-impact projects
• A supportive environment that values innovation and creativity

Apply Today Ready to make a real difference? Submit a CV and covering letter to peopleteam@stcatherines.co.uk, by 28th July 2025 at 5.00 pm (we may close the advert earlier if we receive sufficient applications)

Interviews will take place on 7^th August 2025

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